Onsite Executive Director – IT Infrastructure and Service Delivery

Posted 8 hours ago

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About the role

  • Executive Director at Transport For NSW overseeing IT infrastructure, service delivery, and transformation initiatives. Leading strategic direction and fostering innovation in a large government organization.

Responsibilities

  • Join Group Technology which is part of our Finance, Technology & Commercial Division.
  • Reporting to the Group Chief Technology Officer you will be an integral part of our newly established Branch Leadership Executive.
  • You will lead the strategic direction, integration and performance of Transport for NSW’s enterprise‑wide IT infrastructure and service delivery functions.
  • You will shape a secure, reliable and scalable technology environment that underpins customer‑centric transport services across the state.
  • Champion a collaborative transformation program, bringing together diverse networks, systems and teams to create seamless, scalable and inclusive IT operations.
  • You will encourage innovation, strengthen cloud and hosting approaches, and uplift service experience through supportive, user‑oriented practices.
  • Operate with significant autonomy, influencing senior executives and navigating a large, highly matrixed organisation.
  • You will cultivate collaborative partnerships across government, manage complex vendor ecosystems, and apply thoughtful commercial judgement in managing complex contracts.
  • Inspire and empower a large, multidisciplinary workforce through significant change fostering innovation and creating a culture of shared purpose and continuous learning.

Requirements

  • Deep experience leading IT infrastructure, service delivery and technology operations within large complex organisations.
  • A track record of leading major transformation, including network integration, cloud management and hosting services, approached with adaptability and openness.
  • Demonstrated commercial and vendor-management capability with a track record of managing high-value contracts and service level agreements with third-party technology providers towards shared outcomes.
  • A strategic, holistic perspective that enables simplification, streamlining and alignment across diverse systems.
  • The ability to operate independently at an executive level, while nurturing positive relationships across complex stakeholder groups.
  • A collaborative and inclusive leadership style.
  • A supportive and empowering leadership approach that builds capability, fosters teamwork and encourages innovative thinking.
  • Confidence to challenge conventional approaches with empathy and care, balancing bold ideas with stakeholder needs.
  • The ability to articulate complex concepts and put forward compelling arguments and rationales to all levels and types of audiences
  • Relevant certifications such as PMP, ITIL, or similar highly desirable.
  • Advanced degree (MBA or Master's in a related field) highly regarded.

Benefits

  • Flexible work options may be available
  • Aboriginal people and people living with disability are supported throughout the recruitment process and at work

Job title

Executive Director – IT Infrastructure and Service Delivery

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Postgraduate Degree

Tech skills

Location requirements

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