Operations Manager overseeing borrower and loan services at ECMC Group, focusing on customer inquiries and team performance. Ensuring regulatory compliance and optimizing processes in a hybrid role based in Minneapolis.
About the role
- Associate III-CI Operations role at BMO ensuring accurate processing of retail and commercial deposits and payments. Collaborating with stakeholders and providing critical administrative support to operations.
Responsibilities
- Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments
- Supports the execution of payments, transactions, service requests, administrative activities and processes
- Collaborates with stakeholders to promote efficient and effective processes and work flow
- Analyzes data and information to provide insights and recommendations
- Supports change management of varying scope and type
- Provides accurate and timely processing of service requests, transactions, activities, etc.
- Checks and reconciles information and documentation to ensure accuracy and completeness
- Identifies and resolves discrepancies in accordance with standard procedures
Requirements
- Typically between 1 – 2 years of relevant experience
- Post-secondary degree in related field of study desirable or an equivalent combination of education and experience
- Knowledge and experience using relevant systems and technology
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
- Knowledge of the risk and regulatory requirements of the business – Good
- Prioritization skills – Good
- PC skills (MS Word, Excel, PowerPoint) – Good
- Ability to multi-task in a fast-paced environment
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
- Fluent in French and English
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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