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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Driving weekly activity of sales calls to major accounts at all levels of the customer organization
- Ensuring predictable renewal of existing contracts and expand existing license footprint
- Increasing customer usage and dependency by extending our platform to new business areas
- Driving organic expansion through up-selling/cross-selling existing customers
- Working with management and Account Management team members on territory planning and execution plans
- Accurately managing an ongoing sales pipeline and forecasting process
- Working with Marketing to cultivate, nurture, and drive new business growth in your accounts
- Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies
Requirements
- 2+ years account management experience for a SaaS technology company
- Articulation of clear tactical plans for driving performance against strategy
- Emotional intelligence and a natural curiosity to solve problems
- Self-motivated nature, driven, and ambitious; goal oriented, methodical and tenacious; ability to work independently in an entrepreneurial, start-up environment and collaborate intuitively with colleagues
- Proven experience driving territory growth through up-selling existing customers
- Excellent communication skills in writing, speaking, and listening
- Ability to meet deadlines and simultaneously manage multiple priorities
- Experience with Salesforce.com and related tools
- Solid understanding of social media tools and sales aids like LinkedIn Navigator and ZoomInfo
- Willingness to travel domestic and internationally, up to 20% and support a customer base across multiple time zones
Benefits
- Health Insurance
- Unlimited PTO
- 401K match
- Wellness programs
- Flexible schedule
- Sabbatical
Job title
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