Account Manager responsible for managing and growing SaaS customer accounts at Meltwater. Collaborating with Customer Success and Renewals teams to drive customer retention and satisfaction.
About the role
- Account Manager for a creative agency managing relationships with clients and projects from planning to execution. Seeking experienced professional in spatial design and event production.
Responsibilities
- Manage and nurture relationships with key corporate clients, understanding and meeting their objectives.
- Serve as the main contact for client communication, ensuring clarity and satisfaction.
- Lead projects from kick-off to delivery, coordinating internal and external stakeholders across multiple disciplines.
- Oversee full project lifecycles including budgeting, team resourcing, and reporting across accounts.
- Ensure smooth collaboration between creative, design, and production teams, balancing client needs with project feasibility.
- Understand architectural drawings and spatial plans (not the design itself).
- Lead the preparation and execution of pitches and proposals, tailored to client needs.
- Ensure design feasibility and alignment between creative and production teams.
- Anticipate risks and proactively solve challenges in timeline, budget, or team capacity.
Requirements
- 10+ years of experience in account management or project lead roles in event management or brand design.
- Strong understanding of spatial design/architecture and ability to work closely with design teams.
- Demonstrated experience in leading complex projects with multi-million budgets and cross-functional teams.
- Excellent client communication and negotiation skills at all organizational levels.
- Proven ability to set up and control project structures (timelines, responsibilities, tools) while ensuring quality delivery.
- Proven experience managing budgets, cashflows, and multi-project accounts.
- Proficient in MS Office (Excel in particular); experience with project management tools, CRM, and budget tracking is a plus.
- Ability to read architectural drawings and extract measurements; experience with software such as AutoCAD, Rhino, or Enscape is valued.
- Strong organizational skills; able to manage multiple deadlines in a fast-paced environment.
- Hands-on leadership style, able to motivate teams and maintain an overview under pressure.
- Entrepreneurial mindset with a proactive, solutions-driven approach.
- Fluent in English; German a strong plus.
Benefits
- A dynamic and collaborative international work environment.
- Creative freedom: space to shape ideas and processes, not just execute briefs.
- Growth potential: expand your portfolio and take on leadership challenges in large-scale productions.
- A supportive and collaborative team culture that values your voice and ideas without ego.
- Exposure to cutting-edge live formats and brand activations that push industry boundaries.
- Flexibility in how and where you work – hybrid setups, remote options, and trust in your way of delivering results.
- Team activities, professional development, and space for passion projects.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Manager responsible for managing, renewing, and driving growth for SaaS customer accounts. Collaborate with Customer Success and Renewals teams in a hybrid work environment.
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