Account Manager at StarRez managing customer relationships and identifying business opportunities. Supporting product improvements and representing customer needs across teams.
Responsibilities
Manage an assigned territory to achieve new customer revenue goals.
Identify and cultivate upsell opportunities, supporting company marketing and sales initiatives.
Develop and maintain a pipeline from lead generation through to closure.
Manage campaigns to generate new leads and opportunities within existing accounts.
Deliver compelling product demonstrations (online and in person), supported by our Sales Engineering team.
Perform on-site and remote product demonstrations and develop prototype solutions tailored to customer needs.
Manage licensing, invoicing, and credit collection inquiries for assigned accounts.
Represent StarRez at trade shows and customer events across Australia and the APAC region.
Travel nationally and internationally (30–40%) for customer visits, trade shows, and industry events.
Requirements
Broad knowledge and experience with software technology.
Strong customer service background with a proven ability to build rapport with stakeholders.
Proficiency in Salesforce or equivalent CRM systems.
Excellent attention to detail and strong organizational skills.
Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
Self-motivated, disciplined, and capable of working independently.
Strong written and verbal communication skills.
Willingness to travel interstate and internationally (up to 40%).
Benefits
You will be part of a vibrant and supportive culture, with weekly team lunches.
We are a flexible and hybrid workplace.
You will have access to professional development opportunities.
Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.
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