Hybrid Account Manager

at StarRez, Inc.

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Account Manager at StarRez managing customer relationships and identifying business opportunities. Supporting product improvements and representing customer needs across teams.

Responsibilities

• Manage an assigned territory to achieve new customer revenue goals.
• Identify and cultivate upsell opportunities, supporting company marketing and sales initiatives.
• Develop and maintain a pipeline from lead generation through to closure.
• Manage campaigns to generate new leads and opportunities within existing accounts.
• Deliver compelling product demonstrations (online and in person), supported by our Sales Engineering team.
• Perform on-site and remote product demonstrations and develop prototype solutions tailored to customer needs.
• Manage licensing, invoicing, and credit collection inquiries for assigned accounts.
• Represent StarRez at trade shows and customer events across Australia and the APAC region.
• Travel nationally and internationally (30–40%) for customer visits, trade shows, and industry events.

Requirements

• Broad knowledge and experience with software technology.
• Strong customer service background with a proven ability to build rapport with stakeholders.
• Proficiency in Salesforce or equivalent CRM systems.
• Excellent attention to detail and strong organizational skills.
• Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Self-motivated, disciplined, and capable of working independently.
• Strong written and verbal communication skills.
• Willingness to travel interstate and internationally (up to 40%).

Benefits

• You will be part of a vibrant and supportive culture, with weekly team lunches.
• We are a flexible and hybrid workplace.
• You will have access to professional development opportunities.
• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.