Key Account Manager developing relationships with major retail clients in Italy. Managing sales cycles and ensuring long - term satisfaction and revenue growth.
About the role
- Account Manager for local payments in Cebu/Davao with Coins, a pioneer crypto brand in the Philippines. Focus on merchant acquisition and relationship management within the fintech space.
Responsibilities
- Identify, approach, and onboard new merchants across various industries in Cebu and/or Davao to use our payment solutions (e.g., POS terminals, QR payments, e-wallets).
- Build and maintain strong relationships with existing merchants in your assigned area to drive usage, retention, and satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate closely with internal teams (product, tech, and operations) to ensure seamless onboarding and integration.
- Act as the main point of contact for merchant inquiries, support, and issue escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth within your territory.
- Stay updated on industry trends, competitor activities, and customer needs in the local payments and fintech space.
Requirements
- Bachelor’s degree in Business or a related field.
- 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
- Proven experience in closing deals and managing a high-volume portfolio.
- Excellent communication, presentation, and negotiation skills.
- Customer-focused mindset with a strong drive to exceed targets and KPIs.
- Self-starter with strong organizational and time management abilities.
- Ability to coordinate with international partners and stakeholders.
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
- Can speak and understand Mandarin Chinese is a plus.
Benefits
- Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
- Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
- A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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