Key Account Manager developing relationships with major retail clients in Italy. Managing sales cycles and ensuring long - term satisfaction and revenue growth.
About the role
- Senior Director overseeing global strategic partnerships for LJI's autonomous loyalty solutions. Collaborating with GSIs and ISVs, driving revenue growth and exceptional customer engagement outcomes.
Responsibilities
- Architect and execute a GSI, ISV and influence partners roadmap.
- Act as the face of LJI to GSI, ISV and Marketing agency practices and sales leaders.
- Collaborate with LJI’s Product and Engineering teams to build industry-specific "playbooks."
- Lead global account mapping and joint pursuit strategies.
- Design "GRAVTY-ready" enablement programs.
- Maintain a rigorous cadence of Executive Business Reviews to measure KPIs, proactively resolve delivery bottlenecks, and uncover "white space" opportunities.
- Maintain deep understanding of industry trends, competitive positioning, and the evolving GSI, ISV, and Agency partner landscape.
Requirements
- The "Big Firm" Pedigree with 10+ years of proven track record of managing GSI partnerships, preferably with prior work experience at one of the Global Strategic Partners.
- Ecosystem Intelligence and deep understanding of the "internal math" of a GSI, and how to navigate their complex hierarchies.
- Executive-level relationships within the top-tier GSIs, ISVs, or Agency partners.
- Capability to seamlessly collaborate with LJI’s internal teams while navigating the often complex and demanding expectations of global partners, ensuring alignment and mutually beneficial outcomes.
- Communication and presentation mastery, with the ability to build strong relationships and effectively influence and negotiate with diverse stakeholders.
- Strong strategic, analytical, and business acumen, with a history of driving measurable results.
- Strong technical fluency with a clear understanding of modern architectures, including Cloud-Native, Serverless, and Agentic AI, enabling meaningful engagement with both technical and business stakeholders.
- Proficiency with CRM systems viz zoho, hubspot, salesforce, or similar tools to manage partnerships, track pipeline, and drive data-informed decisions.
- Startup DNA and a "Juggernaut" mindset—thriving in a fast-paced, high-growth environment where you are comfortable navigating ambiguity and building the "playbook" as you go.
- Bachelor’s degree in Business, Technology, or related field. MBA preferred.
Benefits
- Unique opportunity: Orchestrate multi-brand coalitions and "super-app" loyalty strategies in complex ecosystems.
- Innovative Product: Sell a platform that is consistently recognized for its Advanced Loyalty Tech and recognized by leading Industry Analysts.
- Growth: Opportunity to shape the enterprise strategic partnership organization at LJI.
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