Key Account Manager developing relationships with major retail clients in Italy. Managing sales cycles and ensuring long - term satisfaction and revenue growth.
About the role
- Finnish Speaking VIP Account Manager delivering personalized experiences for high-value players at an iGaming client. Engaging, monitoring, and building relationships in Sliema, Malta.
Responsibilities
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
- Build long-lasting relationships with players by providing personalized support and addressing any concerns or issues they may have
- Monitor player activity and identify opportunities to enhance their gaming experience
- Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
- Collecting and analyzing information and data on customer segments and suggesting changes for optimization
- Stay up to date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Requirements
- Fluent in both Finnish and English languages, with excellent verbal and written communication skills.
- Previous experience in the role within the online casino industry
- Strong customer service skills with a passion for delivering exceptional experiences
- Ability to build rapport quickly and establish trust with high-value players
- Team player with a positive attitude and proactive approach to work
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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