Implementations Engineer II providing IT solutions to help businesses streamline operations and reduce costs. Focused on remote service delivery support and effective client communication.
About the role
- Lead Product Implementation professional overseeing and executing the implementation of SaaS products at Zinnia, a technology platform for insurance solutions.
Responsibilities
- Serve as the primary point of contact for client onboarding and product rollout, ensuring an exceptional implementation experience.
- Lead discovery sessions to understand client requirements, workflows, data structures, and integration needs.
- Develop and execute detailed implementation plans, including configuration, data migration, testing, and training.
- Facilitate client workshops, product demos, and solution walkthroughs.
- Act as a product expert and technical liaison between clients and internal teams.
- Understand product architecture, API capabilities, integrations, and configuration options to advise clients effectively.
- Translate client requirements into actionable configuration or development tasks.
- Identify gaps or enhancements and provide structured feedback to product management.
- Partner closely with Product, Engineering, Customer Success, Support, and Sales to ensure seamless delivery.
- Work with engineering teams on integration requirements, data mapping, and custom configuration needs.
- Support product releases by assessing impact on client implementations and advising on rollout strategy.
- Manage project timelines, risks, issues, and dependencies across multiple client implementations concurrently.
- Ensure alignment with scope, budget, and contractual commitments.
- Produce documentation, training materials, implementation guides, and client handoff packages.
- Monitor adoption and KPIs post-launch to ensure client success.
- Build trusted advisor relationships with client stakeholders—from operational teams to executives.
- Communicate technical concepts in business-friendly language and guide clients through change management.
- Provide proactive recommendations to maximize product value and drive long-term client retention.
Requirements
- Bachelor’s degree in Technology or a closely related field.
- 10+ years of experience in product implementation, solutions consulting, or technical project management in a SaaS or enterprise software environment.
- Strong understanding of software implementation lifecycles, APIs, integrations, and data workflows.
- Experience working with enterprise clients (insurance or financial services preferred).
- Exceptional communication, client management, and problem-solving skills.
- Ability to manage multiple complex projects simultaneously.
Benefits
- Health/dental insurance
- Parental leave
- Profit sharing
- 401(k)
- Incentive/bonus opportunity
- Tuition reimbursement
- Career progression
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