Hybrid Implementation Specialist

at Zelis

• Job title: Implementation Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, St Petersburg, United States

About the role

• Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.

Responsibilities

• Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status.
• Apply technology and Zelis product knowledge to address client needs.
• Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials.
• Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls.
• Develop and manage the implementation project plan utilized to track and accomplish project activities.
• Gather client requirements by collecting current information about client’s print and employer groups.
• Redesign former client communications or enrollment materials using Zelis base format.
• Keep the Manager informed of activities, alerting of any issues promptly.
• Customization of the explanation of benefits and checks or ID cards using Zelis standard processes
• Manage multiple client implementations at a time by utilizing time management skills and task prioritization.
• Manage ramp up to achieve 100% of customers business on Zelis.
• Potential client visits, with some travel required.
• Complete responsibilities with high ethical behavior
• Follows established HIPAA, Compliance & Security policies.

Requirements

• BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus.
• 2-3 years in Healthcare Industry experience
• Previous Customer Service experience
• Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus.
• Knowledge of data normalization and integrity with the ability to troubleshoot data transformation workflows
• Experience working on implementation timelines and managing client rollouts.
• Ability to communicate technical details to non-technical stakeholders and to translate between client business requirements and technical execution.
• Strong documentation habits (e.g., mapping documents, implementation guides)
• Strong cross-functional communication skills to work with product managers, dev teams, and client IT staff.
• Familiarity with Jira, Confluence, Salesforce, Smartsheet, or similar tools
• Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options