Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.
Responsibilities
- Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status.
- Apply technology and Zelis product knowledge to address client needs.
- Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials.
- Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls.
- Develop and manage the implementation project plan utilized to track and accomplish project activities.
- Gather client requirements by collecting current information about client’s print and employer groups.
- Redesign former client communications or enrollment materials using Zelis base format.
- Keep the Manager informed of activities, alerting of any issues promptly.
- Customization of the explanation of benefits and checks or ID cards using Zelis standard processes
- Manage multiple client implementations at a time by utilizing time management skills and task prioritization.
- Manage ramp up to achieve 100% of customers business on Zelis.
- Potential client visits, with some travel required.
- Complete responsibilities with high ethical behavior
- Follows established HIPAA, Compliance & Security policies.
Requirements
- BS or BA degree preferred, Computer Science, Engineering, or other technical degree a plus.
- 2-3 years in Healthcare Industry experience
- Previous Customer Service experience
- Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials is a plus.
- Knowledge of data normalization and integrity with the ability to troubleshoot data transformation workflows
- Experience working on implementation timelines and managing client rollouts.
- Ability to communicate technical details to non-technical stakeholders and to translate between client business requirements and technical execution.
- Strong documentation habits (e.g., mapping documents, implementation guides)
- Strong cross-functional communication skills to work with product managers, dev teams, and client IT staff.
- Familiarity with Jira, Confluence, Salesforce, Smartsheet, or similar tools
- Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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