Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Responsibilities
Managing a team of Implementation Experience Managers, ensuring adherence to turnaround times, service level agreements, and quality
Subject Matter Expertise in the Implementation Experience Manager roles and responsibilities
Ability to train, monitor, and continuously grow individual contributor roles
Deep understanding of peripheral operational processes and handoffs for Distribution, Underwriting, Licensing & Appointment, Enrollment Analysts, and retention area
Process development collaboration with counterpart Regional Implementation Experience Leader
Handle escalations related to client implementation in their region
Grow and develop team
Requirements
5+ years in Insurance or Financial Institution, or similar experience
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