Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Responsibilities
- Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
- Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
- Initiate the proposal generation process.
- Collaborate with internal teams to develop and present retrofit proposals.
- Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
- Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
- Monitor proposal progress and keep customers updated.
Requirements
- An undergraduate degree in an engineering discipline.
- A solid background in aviation engineering with an understanding of aircraft retrofit modifications.
- Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
- Experience working with airline and/or leasing organizations.
- Experience working with EASA Part 21 design organizations.
- Good communication, project management and organizational skills.
- Skill and ability to collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
- Candidates must have current legal authorisation to work immediately in the UK and Ireland.
Benefits
- Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities.
- Remote work options are not available and the position doesn’t cover relocation expenses.
Job title
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