Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Responsibilities
- Installs, repairs and maintains hardware of ATM’s and related devices.
- Produces and maintains equipment performance/activity reports and installs modifications.
- Provides multi-vendor maintenance.
- Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
- Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Daily process the movement of stock and nature of the callout details on the mobile app.
- Communicate status updates with your electronic call notes throughout the day.
- Deal with customers and third-party service providers telephonically and in-person.
- Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
- Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Requirements
- Grade 12 or NQF 4 Equivalent
- National Diploma in Electrical Engineering
- Comptia A+ Certification is advantageous
- Prior technical experience in the ATM/ related field is essential 3-5 years.
- Computer Literate
- Proficient in English
- Valid South African Driving License (Code B/8)
Benefits
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
- Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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