Engagement Manager overseeing SaaS implementations at Workday, ensuring alignment between teams and clients. Leading projects with a focus on change management and business value during client onboarding.
About the role
- Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Responsibilities
- Planning, installation and configuration of OmniPCX Enterprise (OXE) including high availability and virtualization; management via OmniVista 8770.
- Planning, installation and configuration of Rainbow including high availability and virtualization; management via OmniVista 8770.
- Implementation of contact center scenarios (OmniPCX/CCD), including skill-based routing, reporting and agent desktop; integrations (e.g., Genesys/RSI).
- Hybrid/cloud integrations with Rainbow™ (WebRTC gateway, OXE↔Rainbow coupling, security/compliance).
- SIP trunking & SBC interop (e.g., AudioCodes): numbering plans, LCR, emergency routing, testing & acceptance.
- Troubleshooting, root-cause analyses, change/release management, documentation and knowledge transfer in accordance with SLAs.
Requirements
- Several years of project experience (≥ 3 years) with ALE communication solutions, particularly OXE and OmniVista 8770; confident in OXE operation (SIP/IP/DECT).
- Relevant ALE certifications (ACSE), ideally for OmniPCX Enterprise, OmniVista 8770, Open/OmniTouch and CCD; willingness to pursue ongoing recertification.
- Solid knowledge of VoIP/SIP, SBC integration, networking (QoS, VLAN, firewall), and basic Linux/Windows administration.
- Willingness to travel within Germany (business trips according to company policy).
- Very good German and good English skills.
Benefits
- Exciting consulting projects with high technical depth and room for design.
- Established HR processes & templates and access to ALE trainings.
- Engaging UC projects with current vendor solutions.
- Varied tasks across all sectors — from SMEs and public clients to DAX-listed companies and internationally operating corporations.
- Responsibility for planning, requirements analysis and implementation of demanding customer projects.
- Consulting on technical questions and problem solving.
- Independent project and schedule planning within a highly collegial and motivated team.
- Conducting workshops and training sessions.
- Support for sales in the area of presales.
- Regular assignments at our customers — on-site and remote.
- Training and development to become an Alcatel UC Engineer/Consultant.
- Further training for 3rd-party vendors (e.g., AudioCodes, NewVoice).
- Soft-skill trainings (e.g., presentation, communication and consulting training).
- Flat hierarchies & open-door culture.
- Flexible working models & home office.
- Mentorship program & comprehensive onboarding.
- Location benefits: JobRad, LinkedIn Learning, and more.
- Company pension scheme, company car, certification bonus.
Job title
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