Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Implementation Manager leading customer projects and managing implementations for an AI-native SaaS platform. Focusing on enterprise-level solutions in a hybrid work environment.
Responsibilities
- Lead customer implementations from day one in a fast-growing company
- Own the success of multiple customer projects
- Develop and manage project plans, timelines, milestones, and success criteria
- Conduct discovery sessions to understand customer workflows, pain points, and business objectives
- Map customer processes to platform capabilities and identify gaps
- Build strong relationships with customer stakeholders and champions
- Define high-level implementation approach including phasing and rollout strategy
- Review customer data to understand data structure, quality, and completeness
Requirements
- 5+ years in implementation, delivery, or customer-facing project management roles
- Experience with B2B SaaS implementations or digital delivery for enterprise customers
- Proven track record of managing multiple concurrent customer projects
- Background in process mapping, requirements gathering, or business analysis
- Experience gathering, analysing, and mapping customer data in digital projects
- Strong project management capabilities
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into functional specifications
- Strong analytical skills, able to understand data structures and work with data samples
- Comfortable with technical concepts and working with engineering teams
- Problem-solving mindset with ability to navigate ambiguity
Benefits
- Hybrid work arrangement (3 days in the office)
- Opportunity for professional development
- Direct access to leadership
- Collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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