Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
About the role
- Senior Salesforce Administrator managing user support and enhancing Salesforce processes at Zappi. Collaborating with internal teams to improve data integrity and system usability in a fast-growing environment.
Responsibilities
- All aspects of user management and support including user support tickets, new user setup and deactivation, roles, profiles, and permissions
- Actively participate and lead projects targeted at improving SFDC processes, data integrity and adoption throughout the organization
- Collaborate with cross-functional teams to gather requirements, design and implement solutions that meet business needs.
- Working with Revenue Operations to produce dashboards and reports in SFDC for planning and performance management purposes e.g. forecasting, tracking KPIs, Client Success metrics, lead funnel metrics, etc.
- Managing the upkeep and maintenance of our system, including: fields, flows, approval processes, page layouts, validation rules, opportunity process/data changes, leads and contacts, user management, and supporting third party application integrations
- Work with our Salesforce Engineers to manage and maintain the QA and release of connected tools and processes
- Monitor and analyze user feedback to continuously improve system usability
Requirements
- 5+ years of experience in SFDC administration for a fast-growing software business
- Salesforce Admin Certification, Advanced Salesforce Admin Certification and Sales or Service Cloud Consultant Certification
- Strong technical proficiency in Salesforce configuration, customization, and administration, with expertise in Lightning Experience, Flows essential
- Excellent communication skills with the ability to translate complex concepts to stakeholders with varied technical backgrounds
- Ability to manage workload between user support and project deliverables with consistent attention to detail and quality
Benefits
- Salary range $105K–$125K per annum. Salaries are benchmarked annually
- Three company mental health day of rest every year (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
- Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Support setting up your home office, if appropriate
- Wellbeing benefits and access to trained therapists / counsellors
- Company paid Life, AD&D, Short term & Long term disability
- Immediate access to Zappi's Health, Dental and Vision Insurance Plan
- Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
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