Associate Salesforce Administrator optimizing Salesforce Service Cloud for Boeing's operations. Partnering with teams to improve agent productivity and customer satisfaction in Bangalore.
About the role
- Senior Salesforce Administrator responsible for managing and enhancing Salesforce operations. Collaborating with stakeholders for scalable solutions at a tech service provider.
Responsibilities
- Manage user access, roles, profiles, and permission sets to ensure proper governance, data security, and compliance
- Configure and maintain Salesforce automation tools, including Flows, Process Builder, Validation Rules, and Approval Processes
- Perform data management tasks such as data imports, deduplication, data quality checks, and building advanced reports & dashboards for business insights
- Monitor system performance, troubleshoot platform issues, and ensure stable and efficient Salesforce operations
- Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions
- Support ongoing enhancements and participate in monthly release cycles, including testing, deployment, and documentation
Requirements
- 5+ years of experience as a Salesforce Administrator
- Hands-on experience with Sales Cloud and Service Cloud
- Strong proficiency with Flows, Process Builder, and Approval Processes
- Proven ability to translate business needs into Salesforce solutions
- Solid understanding of Salesforce security model (Profiles, Role Hierarchy, Permission Sets)
- Experience creating complex reports and dashboards
- At least an Upper-Intermediate level of English
- Salesforce Administrator Certification (Admin / Advanced Admin) (Nice-to-Haves)
- Experience with additional Salesforce products or integrations (Nice-to-Haves)
- Familiarity with DevOps or release management tools (Gearset, Copado) (Nice-to-Haves)
- Understanding of Apex or LWC for basic troubleshooting (Nice-to-Haves)
Benefits
- Continuous learning and career growth opportunities
- Professional training and English language classes
- Comprehensive medical insurance
- Mental health support
- Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
- Flexible working hours
- Inclusive and supportive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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