Salesforce Administrator managing a team of 50 users and ensuring CRM data consistency for fundraising and marketing teams. Collaborating with stakeholders for improvements and data hygiene activities.
NG
Onsite Business Analyst, Salesforce Administrator
Posted last week
About the role
- Business Analyst / Salesforce Administrator supporting stakeholders by gathering requirements for Salesforce solutions. Contributing to large-scale initiatives in the LNG and industrial gases industry.
Responsibilities
- Elicit, document, and validate business requirements through interviews, workshops, and stakeholder collaboration
- Translate business needs into functional requirements, user stories, and clearly defined non-functional requirements
- Conduct detailed business analysis to convert business challenges into clear, actionable specifications
- Create and maintain BRDs, FRDs, process flows, and solution documentation
- Support UAT planning and execution, including documentation of test cases and acceptance criteria
- Analyze business requirements, assess Salesforce platform capabilities, and recommend efficient solutions leveraging native functionality and automation
- Assist in designing and improving Salesforce workflows, approval processes, and basic automation
- Configure Salesforce features including fields, page layouts, record types, reports, and dashboards
- Support user onboarding, access management, and basic security (profiles, permission sets)
- Provide first-level Salesforce user support and basic troubleshooting
- Collaborate with system integrators and third-party consultants across implementation and support phases
- Provide user training, documentation, and post-implementation support
- Maintain up-to-date documentation for system changes and business processes
Requirements
- 2–5 years of experience as a Business Analyst, Salesforce Administrator, or hybrid role
- Experience working with Salesforce Sales Cloud and its standard, out-of-the-box CRM functionality
- Strong understanding of Salesforce’s standard CRM foundation and native capabilities across modules
- Solid knowledge of business analysis fundamentals (requirements elicitation, documentation, workflow design)
- Ability to translate business needs into scalable Salesforce solutions
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent written and verbal communication skills with solution-oriented stakeholder engagement
- Understanding of SDLC, Agile, and Waterfall methodologies
- Nice to Have Salesforce Administrator Certification
- Salesforce certifications or exposure to Sales Cloud, Service Cloud, CPQ / ARM, Marketing Cloud, or Field Service
- Experience working in Agile or Scrum environments
- Salesforce Trailhead Badges
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