Salesforce Administrator managing a team of 50 users and ensuring CRM data consistency for fundraising and marketing teams. Collaborating with stakeholders for improvements and data hygiene activities.
About the role
- Salesforce Administrator optimizing the Salesforce platform for efficient supply chain management. Collaborating with cross-functional teams to enhance business processes in a leading supply chain SaaS company.
Responsibilities
- Design, configure, and maintain Salesforce solutions to meet business requirements; implement custom objects, fields, validation rules, and workflows.
- Develop custom reports, dashboards, and analytics to provide actionable insights to Revenue Operations (routine pipeline reporting and ad hoc requests).
- Ensure that Salesforce is properly set up to capture and report on critical data used for insight into key metrics for Revenue Operations.
- Administration of systems used by the sales organization: Salesforce, DocuSign, Salesloft, ZoomInfo, Bombora, SurveyMonkey, LinkedIn Sales Navigator.
- Managing configuration changes and integration applications using APIs and middleware tools.
- Ensure data integrity and security by implementing best practices for data governance and compliance.
- Provide training and support to end-users on functionality and best practices; serve as primary contact for technical troubleshooting, resolving user inquiries, and system errors.
- Collaborate with Sales, Marketing, Client Success, and IT to gather requirements, implement solutions, and plan for scalability.
- Develop and maintain customer and prospect database to be used for territory management, target greenfield and whitespace opportunity.
- Assist with managing data & process integration for acquisitions.
Requirements
- Minimum 3 years of experience as a Salesforce Administrator inside a software company.
- Salesforce Administration (ADM 201) and Agentforce certifications required.
- Strong understanding of Salesforce architecture and data models.
- Excellent communication skills with the ability to effectively communicate with technical and non-technical stakeholders.
- Excellent project management skills.
- Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed.
- Excellent problem-solving skills with ability to get to the root cause of internal and external problems; ability to recommend resolutions.
- Must respond to client requests with empathy, compassion, strategic advisement, and rapidity.
- Desire to work with a collaborative global team with teams in the USA, Germany, UK, Netherlands, and India.
Benefits
- Market-Leading Pay: We ensure your talent is rewarded with competitive compensation.
- Complete Family Health: Comprehensive health insurance to protect you and your entire family.
- Secure Tomorrow: Build a strong financial future with robust retirement plans including EPF, Corporate NPS, and Gratuity.
- Flexible Work-Life: Embrace work-life balance through our hybrid model and flexible hours.
- Celebrate Achievement: Our annual and quarterly recognition programs foster a high-performance culture by consistently rewarding your excellence and driving success.
- Support for Life's Milestones: Beyond standard annual, sick, and casual leave, we offer dedicated time off for significant life events like marriage and paternity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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