Systems Administrator managing Salesforce applications and supporting infrastructure at FNBO. Responsible for system performance, enhancements, technical support, and reporting solutions.
About the role
- Salesforce Administrator managing core business systems in a cybersecurity company. Focused on user support, system integrations, and project management within Salesforce and other tools.
Responsibilities
- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Systems migrations and integrations (due to company acquisitions (M&A))
- Management and maintenance of Integrity360’s core tools: Salesforce CRM, Salesforce CPQ, Account Engagement (Pardot), Certinia (Financial Force) Professional Service Management (PSA), Certinia (Financial Force) Accounting (FFA), Wrike (Project Management)
- The role will be the subject matter expert for reporting on all core tools
- Quickly resolve users’ system issues
- Answer users’ system queries
- Document case resolution details for future case diagnosis
- Perform technical investigations around recurring issues
- Setup of new users / deactivation of leavers
- Profile and system permissions config
- Data sharing and role management
- Support the project lifecycle for ongoing projects including: requirements elicitation and validation, solution design and build, implementation, testing and deployment of configuration updates, project communications and stakeholder management
- Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified
Requirements
- Deep experience with Salesforce (declarative) (required)
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Salesforce Administrator enhancing Signicat's Salesforce platform and ensuring operational effectiveness for sales and finance teams. Engaging stakeholders for business requirements and process improvements.
Salesforce Administrator managing Salesforce CRM and CPQ operations for Five9. Collaborating with GTM teams to support platform stability and improve workflows.
Associate Salesforce Administrator optimizing Salesforce Service Cloud for Boeing's operations. Partnering with teams to improve agent productivity and customer satisfaction in Bangalore.
Salesforce Administrator supporting Harlem Children's Zone's Research and Evaluation Department. Handling system administration, data quality, and Salesforce skill development across the organization.
Senior Salesforce Manager overseeing CRM development and management for Premier League Foundation. Driving data insights and operational excellence to enhance social impact in communities.
Senior Solution Engineer I at Sitetracker delivering tailored solutions for customers. Leading feature development projects while collaborating with internal teams in a hybrid work environment.
Salesforce Administrator managing day - to - day configurations and improvements for S&P Global Mobility's CRM system. Supporting user needs and ensuring data quality across various departments.
Salesforce Administrator enhancing Salesforce platform for a leading Data Analytics firm. Collaborating with stakeholders to ensure platform stability and improved user experience while performing administrative tasks.
Salesforce Administrator managing and optimizing systems for Jack.org, ensuring fundraising and program tracking. Collaborating with diverse teams to improve workflows and enhance data integrity.