Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
About the role
- Client services role providing onboarding for new clients in renewable energy certification processes. Ensuring accurate processing of applications and excellent client communication.
Responsibilities
- Learn the complex clean transportation and solar renewable energy certification rules and procedures.
- Process incoming renewable energy project applications in an accurate and timely manner.
- Review application materials and correspond with clients and partners via telephone and email for any outstanding information.
- Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s).
- Coordinate the registration of state-certified systems in the appropriate tracking registry.
- Provide prompt and excellent daily client services via telephone and email.
- Assist in new client onboarding process including describing the SRECTrade application process and the Company’s services.
- Facilitate client understanding and usage of SRECTrade online accounts.
- Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions.
Requirements
- Requires a High School Diploma or Equivalent certification.
- Minimum 2 years of relevant experience
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