Call Center Representative handling customer inquiries for healthcare clients. Delivering service through professionalism and empathy in a hybrid work environment.
About the role
- Analista de Pré-Vendas na Alctel elaborando soluções técnicas para contact center. Trabalhando em parceria com os Accounts Managers para garantir conversões em vendas.
Responsibilities
- Work in partnership with Account Managers as the technical focal point throughout the sales cycle.
- Build and maintain technical trust relationships with the clients you support.
- Engage with leads via calls, emails and other communication channels.
- Deliver presentations of the company’s products and solutions to leads.
- Identify success factors, conduct POCs (Proofs of Concept) and produce result reports.
- Support the sales process through to deal closure.
- Maintain up-to-date records of all interactions with leads.
Requirements
- Experience in pre-sales developing technological solutions for contact centers.
- Knowledge of pre-sales techniques and lead qualification.
- Strong communication and negotiation skills.
- Proactive and able to work under pressure.
- Degree in Technology, Telecommunications, Engineering, or related fields.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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