Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
WA
Onsite Resolution Specialist, Contact Center – International Voice Process
Posted 11 hours ago
About the role
- Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer-focused environment.
Responsibilities
- Take a high volume of incoming calls and chats
- Aid in answering questions and resolving issues
- Communicate professionally in a conversational manner
- Utilize all available resources to ensure customer satisfaction
- Be punctual, reliable, problem solver, and act with integrity
Requirements
- 10 months – 4 years of relevant customer service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Customer focused mindset with a high level of urgency
- Strong active listening skills
- Utilize various software systems and tools
- Ability to multitask
- Collaborate with internal associates
- Meet or exceed established KPIs
- Maintain a positive and professional demeanor
- Exceptional problem-solving and decision-making skills
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word, Excel)
- Proficient in using soft phones (good to have)
- Should be flexible to work from Office in a 24/7 work environment
Benefits
- Incentive awards for performance
- Maternity and parental leave
- Paid time off (PTO)
- Health benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CE
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