Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
About the role
- Call Center Senior Manager ensuring compliance and operational excellence at 1-800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
Responsibilities
- Work with and develop managers to be better managers and coaches to our front-line associates
- Monitor and improve on the operational effectiveness of our outbound sales and verification departments. This includes overview of cross functional and cross departmental projects and processes, agent compensation and incentive programs, agent engagement initiatives, as well as monitoring and improving department KPI performance
- Work closely with the Senior Manager of Compliance and Retention to execute and operationalize initiatives for improving and maintaining a great environment for agents and managers
- Coach and manage for improved performance
- Read and comprehend legal documents
- Work well with others and build trusting relationships across various areas of any organization
- Provide a vision and get buy-in from individuals
- Communicate well to down lines, peer lines and uplines
- Demonstrate good administrative skills to follow through on commitments and deadlines
Requirements
- 5+ years experience in operational leadership
- Experience managing groups of 20+ individuals
- Previous experience managing managers or leaders
- Skills/experience that are a plus: Work with lawyers or legislators, Project or Process Management
Benefits
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
CE
Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.