Sales Performance Leader responsible for leading a contact center sales team at The Travel Corporation. Driving revenue growth and guest satisfaction through coaching and performance monitoring.
About the role
- Consumer Specialist at Reckitt managing relationships and promoting Enfamil products through superior customer service in a contact center environment.
Responsibilities
- Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products
- Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals
- Follow through on commitments and recommend well thought out solutions for the consumers
- Create awareness and assist in the growth of our e-commerce Home Delivery Service
- Projects as assigned by management
- Other duties as assigned
Requirements
- Minimum of high school diploma or equivalent; B.S. or B.A. preferred
- Minimum of 2 years of working experience in a customer oriented or administrative field
- Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media
- Effective and efficient problem solving skills
- Able to listen to understand, review, analyze, interpret and provide solutions
- Excellent writing skills are required
- Strong organizational, time management, interpersonal, and computer skills with attention to details
- Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
- Strong work ethics with good attendance record; dependable and trustworthy
- Self-motivator; ability to work independently and take initiatives
- Positive team player; works well with others, considers other’s perspectives to provide constructive solutions
- Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment
- Strong desire to assist consumers with attentiveness, patience and genuine sincerity
- Open to feedback and coaching; apply learnings for continuous improvement
- Flexibility with work schedule based on business demands
Benefits
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off for vacation
- Paid sick leave
- Company recognized holidays
- 401(k) plan
- 16-week paid parental leave
- Adoption support
- Fertility support
- Tuition reimbursement
- Discounts
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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