Technical Sales Support Specialist coordinating internal logistics for the sales team at Sensata Technologies. Collaborating with customers and internal personnel to facilitate business growth.
About the role
- Facilitating training programs and supporting participant performance at WM, a leading waste management company. Ensuring successful learning experiences through various teaching methodologies and assessments.
Responsibilities
- Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the program logistics to ensure mastery of the training objectives
- Coordinates the backend of training courseware and practice activities (group discussion, brainstorming, questioning) to ensure facilitators are equipped to meet training objectives.
- Coordinates the delivery and scheduling of material for both new and existing training offerings.
- Configures the appropriate learning platforms to engage trainees in active learning to maximize on the job performance
- Uses various learning technology strategies (guided learning, hands on exercises, digital pathways) to ensure the content is delivered given the learning environment
- Supports a group to acquire skills, make decisions, or complete tasks by use of program communication and administration techniques.
- Uses enrollment and platform management techniques to engage trainees, manage participation tracking, respond to technical issues, and keep trainees focused on the task at hand
- Seeks to understand the true nature of the performance gap (what it is and why it exists) through the analysis of learner data
- Performs operational assessments of participants vial the LXP during classroom instruction.
- Develops a holistic view of program delivery problems, identifies root causes, and suggests process or platform-based solutions.
- Uses appropriate professional skills; voice, body movement, gesture, eye contact, question handling, etc. to manage vendor relationships and stakeholder communications
- Attends to class room and digital set up (communications, evaluations, recaps, pre-work, materials requests, LXP/LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
- Collaborate with team members to improve overall success and support company key objectives.
- Observes, evaluates and tracks learners as needed (post-training) based on performance and engagement data.
- Reviews and offers suggestions for edits and enhancements in training curriculum, materials, and digital user experience on an as needed basis.
- Participates in team planning activities to assist with implementing and training related strategic initiatives.
Requirements
- Education: Bachelor's Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Three (3) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).
- Proficient with Microsoft Office and preferred experience with Microsoft OneDrive.
- Proven ability to work in matrix environments.
- Three (3) years' experience working with learning management systems.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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