Provider Relations Account Executive at ILS managing relationships with healthcare providers. Enhancing member access and satisfaction while fostering strategic partnerships to optimize service delivery.
About the role
- Inside Sales Account Executive focused on customer retention and new business in South Atlantic area. Remote work supporting Waste Management's mission and goals.
Responsibilities
- Serve as the lead point of contact for customer account management matters in an assigned book of business
- Establish and maintain a high level of customer satisfaction with internal and external customers
- Build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs
- Propose solutions that are compliant with appropriate local, state and federal regulations
- Increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits
- Provide ongoing education of contract details and use of strong negotiation skills
- Resolve challenging customer requests
- Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction
- Understand and effectively use customer incentives and concessions
- Collaborate with sales team to identify and grow opportunities within territory
- Engage additional WM business opportunities
- Use Waste Management sales productivity software tools accurately and consistently
- Prepare reports as needed and/or handle general administrative duties as appropriate
Requirements
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Ability to effectively convert customer cancellation requests
- Ability to build relationships (highly competent)
- Ability to set goals
- Proficient in time management
- Proficient in computer skills
- High impact communication
- Planning and organization
- Ability to negotiate (highly competent)
- Financial acumen
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K company match (4.5% with NO vesting period)
- Unlimited vacation time
- Annual education assistance benefit
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