Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- ISD Global Support Specialist providing technical support across IT environments for Westinghouse. Resolving technical problems and maintaining hardware/software operations in a hybrid role.
Responsibilities
- Check IT ticketing system throughout the day and resolve tickets within designated SLAs metrics.
- Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites (if required).
- Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.
- Maintain goals set by manager – Includes Quarterly Reviews.
- Responsibilities may include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades.
- Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).
- Order personal computer equipment and process invoicing using SAP / Ariba (Where Applicable).
Requirements
- Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field
- MCSE Certification
- Experience working with remote control software applications
- Experience with Windows operating systems
Benefits
- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
- 401(k) with Company Match Contributions to support employees' retirement
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements to promote work-life balance
- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
- Global Recognition and Service Programs to celebrate employee accomplishments and service
- Employee Referral Program
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