Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
About the role
- Customer Success Manager at Webflow managing relationships with key Enterprise clients. Driving customer satisfaction and ensuring they achieve value from our platform through proactive support and guidance.
Responsibilities
- Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
- Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform.
- Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
- Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption.
- Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
- Collaborate with the Account team to support strong renewal outcomes by keeping customer health signals visible and acting early on risks.
- Bring clear, organized customer insights back to the business to help improve our product, processes, and overall Enterprise experience.
Requirements
- 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
- Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs, and kept work moving.
- Solid organizational and project-management habits that help you stay prepared, document clearly, and follow through reliably.
Benefits
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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