Weave is building a generative AI platform and knowledge graph that will revolutionize how life science companies collaborate

Weave

product-operations

• Act as the regional point of contact for Product Ops, embedding global practices locally.
• Support India-based product and engineering leaders with quarterly/annual planning, roadmap prioritization, and capacity alignment.
• Ensure regional execution is tightly connected to global product strategy and themes.
• Drive operational rhythms in-region (status reviews, retrospectives, reporting cadences).
• Improve cross-functional alignment between Product, Engineering, and Design in India.
• Anticipate and remove execution blockers early, especially those slowed by timezone gaps.
• Ensure adoption and consistency of Product Ops frameworks (planning templates, reporting standards, playbooks).
• Partner with engineering leadership on velocity tracking, dependency management, and delivery forecasting.
• Ensure accuracy and consistency in engineering + product reporting (dashboards, tooling, metrics).
• Drive adoption and optimization of tools (Linear, Jira, Sigma, data integrations) to improve transparency and decision-making.
• Orchestrate complex, cross-team initiatives, ensuring multiple product and engineering teams are aligned on shared milestones, dependencies, and deliverables.
• Bridge conversations between product priorities and engineering capacity, ensuring clarity on trade-offs.
• Coach India-based PMs and engineering managers on best practices in Product Ops.
• Serve as a trusted partner and escalation path for regional teams, building confidence and alignment.
• Provide feedback loops from India to the global Product Ops function, ensuring regional needs are factored into strategy.

Senior Product Operations Manager

Senior Product Operations Manager leading product operations in India for Weave. Improving team alignment and operational practices in a hybrid capacity.

customer-success-manager

• Build and maintain performance reports, pilot tracking sheets, and churn analysis.
• Prepare customer-facing visuals, slide decks, and internal notes from usage data.
• Track internal progress on feature requests, customer feedback loops, and follow-ups.
• Maintain accurate and up-to-date documentation, including playbooks, testing steps, and agreements.
• Collaborate with Product, Engineering, and Support teams.
• Review customer performance trends to spot opportunities, risks, and insights that inform CS strategy.

Customer Success Operations Analyst

Customer Success Operations Analyst organizing data to assist the CS team in informed decision-making. Collaborating with product and engineering teams while maintaining performance reports in a hybrid workplace.

systems-engineer

• Help translate our Business requirements into Product requirements for our business systems team.
• Execute Transformation needs/SDLC process via Jira to optimize productivity and focus for our business systems team.
• Shape our systems roadmap with the team to translate transformations into outcomes the business leaders can rally behind and prioritize off of both the value and effort we would have to put into it.
• Partner with our data analytics to validate that our gap analysis and ROI analysis correlate with our desired outcomes.
• Help coordinate and schedule Stakeholders and Product Managers for the needed meetings and tasks in order for them to fulfill the role responsibilities determined within our RACI documentation
• Collaborate with the Business Systems Product Team to standardize and mature our own processes in order to increase productivity and integrity across all our projects.

Business Systems Analyst

Business Systems Analyst at Weave translating business needs into product requirements across various systems. Collaborating with departments to drive insights and data quality for marketing and partnerships success.

business-operations

• Own the product strategy, roadmap, and delivery for a suite of revenue‑generating systems aligned to company OKRs.
• Evaluate and recommend new technologies; optimize existing platforms against strategic objectives.
• Running SDLC process via Jira to ensure proper exploration and delivery of each software product and transformation.
• Strong Agile background and experience taking business user stories and translating them into acceptance criteria.
• Ensure seamless integration across Salesforce (Marketing & Sales Cloud), Vitally, call center, AI, and CPQ tools to enable efficient customer workflows and inputs.
• Champion user experience for both internal and customer‑facing touchpoints; clarify stakeholder roles using RACI.
• Define and prioritize requirements with Marketing, Sales, Onboarding, Customer Success, Strategic Partnerships, and external partners.
• Partner with Business Intelligence on revenue data strategies (customers, vendors, dimensional data tables).
• Bridge business needs and technical execution, translating complex requirements into actionable delivery plans.
• Lead implementations, enhancements, and integrations; govern testing, enablement, and post‑launch support.
• Continuously improve processes through automation and workflow optimization to increase revenue team productivity.
• Ensure compliance with internal controls and regulatory standards (e.g., SOX, GAAP/ASC 606); champion audit readiness.

Lead Business Systems Product Manager – Revenue Generation

Lead Business Systems Product Manager for revenue technology ecosystem across Marketing and Sales. Drive integrated, data-driven roadmap optimizing user satisfaction and compliance.

• Review, improve, and execute the customer success vision for enterprise accounts, aligned with company growth goals.
• Own and optimize the customer journey post onboarding (adoption → renewal → expansion→ advocacy).
• Develop playbooks, processes, and KPIs to drive retention, Net Revenue Retention (NRR), and customer health.
• Create proactive playbooks and motions to reduce churn and increase opportunities for expansion and advocacy.
• Build, lead, and mentor a high-performing Customer Success Management (CSM) team.
• Develop training, enablement, and career growth programs for CSMs.
• Create a culture of customer-first thinking, accountability, and proactive engagement.
• Provide a comprehensive, 360-degree view into customers' experience with Weave’s products and services to the rest of the business
• Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.
• Ensure customer escalations are properly handled with root cause analysis and prevention plans created as a result of escalations
• Define and oversee lifecycle processes/touch points and customer health scoring

Director of Enterprise Customer Success

Director of Customer Success leading enterprise-level customer success initiatives at Weave Communications. Focus on building scalable processes and strengthening client relationships for measurable business outcomes.

• Provide tailored education to customers, including training sessions and best practice consulting for feature adoption.
• Monitor customer usage patterns and engagement metrics to identify areas for optimization and needed support.
• Collect and document customer feedback, including feature requests, areas for improvement, and overall satisfaction.
• Use Vitally to create custom customer outreach campaigns and account reviews for a book of business, ensuring personalized and proactive customer engagement.
• Advocate for customer needs and feedback within cross-functional teams to drive customer-centric initiatives.
• Champion customer success and satisfaction by actively contributing to product development and customer experience efforts.

Customer Success Manager – Adoption

Drive feature adoption for small business customers of Weave's platform to demonstrate ROI. Deliver education, usage analysis, feedback collection, and cross-functional advocacy.

marketing

• Evaluate existing TrueLark email journeys to identify gaps and recommend additional strategic touch points.
• Partner with stakeholders across TrueLark to conceptualize and implement email campaigns that drive results and elevate the customer experience.
• Monitor, analyze and own key performance metrics related to revenue generation and product adoption.
• Manage the end-to-end email production process, including copywriting, editing, creative asset coordination, HTML proofing and campaign execution.
• Optimize email programs continuously, through A/B testing and other methods, to improve performance and ensure alignment with branding standards.
• Maintain comprehensive documentation of email journeys to enhance internal visibility and cross-functional alignment.
• Report to Senior Manager, Lifecycle Marketing and collaborate cross-functionally.

Lifecycle Marketing Manager

Lead creation and optimization of TrueLark’s email marketing journeys to drive revenue and adoption

seo-marketing

• Conduct comprehensive keyword research to identify opportunities that align with Weave’s business objectives and content strategy.
• Optimize on-page and off-page SEO, including meta tags, headers, copy, and URL structures, to drive improved search rankings.
• Collaborate with content creators and subject matter experts (SMEs) to develop and optimize high-quality content that aligns with SEO best practices and resonates with B2B software audiences.
• Perform regular technical SEO audits to ensure Weave and TrueLark’s websites meet search engine standards, including speed optimization, site crawlability, and indexability.
• Monitor and analyze SEO performance metrics, using insights to refine strategies and drive continuous improvement.
• Stay up to date with the latest SEO trends, algorithm changes, and industry best practices.
• Support the Marketing team in maximizing campaigns for additional organic success by identifying opportunities to integrate SEO strategies into broader marketing initiatives.
• Assist in creating and maintaining SEO-related reporting dashboards.
• Assist in the fulfillment of search optimization for other search algorithms (YouTube, Pinterest).
• Report to SEO Manager.

SEO Specialist

Conduct keyword research, technical audits, and on-/off-page optimization. Collaborate with marketing and content teams to drive organic growth for Weave's B2B software.

Weave

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