Hybrid Porting Analyst – Rejections

at Weave

• Job title: Porting Analyst – Rejections
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Lehi, United States

About the role

• Porting Analyst managing customer phone number transitions to Weave's platform. Ensuring smooth transitions by coordinating with carriers and customer offices while documenting actions taken.

Responsibilities

• Review and Analyze Rejections
• Assess port rejections assigned daily.
• Identify and interpret the specific rejection reason to determine the appropriate resolution path.
• Coordinate with Stakeholders
• Reach out to customer offices, carriers, or internal teams to gather missing information or documentation.
• Documentation and Tracking
• Accurately document actions taken, communications made, and resolution steps.
• Ensure all records are updated to maintain transparency and continuity of case handling.
• Customer Experience Support
• Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences.
• Contribute to reducing porting rejections by flagging recurring issues or process gaps.
• Compliance and Quality Assurance
• Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections.
• Maintain high attention to detail to prevent repeated rejections and ensure first-pass success.
• Continuous Improvement
• Provide feedback on common rejection trends to help refine onboarding and porting processes.
• Collaborate with team members to share best practices and improve overall efficiency.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1–2 years of experience in telecommunications, customer support, number porting, or a related field preferred.
• Experience working in a ticketing, CRM, or case management system is a plus.
• Understanding of Local Number Portability (LNP) processes and terminology is highly desirable.
• Familiarity with Customer Service Records (CSRs), billing statements, and telecom documentation.
• Basic knowledge of FCC/telecom compliance guidelines is a plus.
• Strong problem-solving and analytical thinking to quickly interpret rejection reasons and determine next steps.
• Excellent written and verbal communication skills for working with internal teams, carriers, and customer offices.
• High attention to detail with the ability to manage multiple cases simultaneously.
• Strong organizational skills to track and resolve rejections efficiently.
• Ability to work independently while also collaborating within a team environment.
• Proficiency with common business software (Salesforce, Google Workspace).
• Comfort with learning and navigating CRM/ticketing systems.

Benefits

• Hybrid work schedule (Monday - Wednesday in office, Thursday/Friday remote)