Branch Manager overseeing day - to - day operations at Ingelburn site for Metcash, enhancing service levels and productivity. Focused on driving financial growth and team development.
About the role
- Manager of Onboarding leading a high-performing team responsible for customer onboarding experiences at Weave. Ensuring onboarding timelines and customer expectations are met or exceeded.
Responsibilities
- Lead, coach, and develop a team of onboarding professionals through regular 1:1s, performance reviews, and ongoing feedback
- Oversee end-to-end onboarding projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded
- Develop and manage detailed onboarding project plans, including milestones, dependencies, and resource allocation
- Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations
- Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies
- Drive continuous improvement of onboarding processes, workflows, and best practices
- Ensure consistent documentation, reporting, and communication of project and team performance
- Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes
- Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates
Requirements
- 1+ years of experience at Weave as an Onboarding Project Manager
- Proven experience leading and managing teams, including performance management and development
- Strong project management skills in fast-paced, deadline-driven environments
- Proficiency with project management and documentation tools (Google Sheets, Docs, Slides, Salesforce, Jira)
- Solid understanding of onboarding workflows, customer implementations, and technical product concepts
- Ability to manage multiple projects and priorities simultaneously
- Consistent history of hitting goals and performance standards
- In good standing for the past 12 months with no performance improvement plans
Benefits
- This position will be hybrid: M/T/W in office required and Th/F are optional WFH
- Equal opportunity employer that is committed to fostering an inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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