Customer Service Representative handling order management and customer inquiries for North America. Ensuring compliance and maintaining relationships within the medical device sector in Burnaby, BC.
About the role
- Technical Support role in a healthcare software company assisting clients with the Conecte/W system. Responsibilities include diagnosing problems and maintaining records in ERP.
Responsibilities
- Provide customer support, assisting with the use of the Conecte/W system;
- Diagnose and resolve technical issues and/or questions related to the system;
- Keep records updated in our ERP, ensuring documentation of issues, solutions, procedures, and configurations performed.
Requirements
- Technical or university education in Health or Technology fields;
- Good communication skills and the ability to work with clients;
- Organized with a sense of priorities.
- Preferred:
- Basic knowledge of PostgreSQL databases;
- Experience with advanced Windows configurations for printers, networking, firewall, user permissions, etc.
Benefits
- Flexible meal/food allowance (VR/VA) on a CAJU card
- Health insurance and dental plan
- Childcare assistance for children up to 5 years old
- Life insurance
- Profit-sharing (PLR) based on internal targets
- Training and development incentive programs
- Wellhub
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Agent supporting well - known global brands while delivering exceptional service. Engage with customers via multiple channels from Athens, Greece or remotely within the country.
Customer Care Group Manager leading international customer service in a sports industry company. Focused on transforming customer journeys and enhancing support teams for a global presence.
Customer Service Representative providing technical support for Moneris restaurant clients. Responsible for customer relations, education, and service excellence.
Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
Kundenservice - Mitarbeiter:in bei web care LBJ GmbH mit Verantwortung für ein eigenes fachliches Thema. Sicherstellung der Qualität und Weiterentwicklung des Kundenservice durch optimierte Prozesse und Wissensmanagement.
Finance Support Specialist I focusing on high - volume transactional work for Cox Automotive. Responsible for accurate posting of charges and ordering of parts and services.
Customer Service Representative assisting clients with questions on renewable energy products. Providing help via phone and email communications.
Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.