Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
Responsibilities
- You handle customer inquiries by phone and in the back office.
- The focus is on sustainable solutions rather than simply passing requests on.
- You will gradually develop into the go-to contact person for a specific topic (e.g., authorizations or returns).
- If a process isn’t running smoothly, you get involved and help find a solution.
Requirements
- Experience in a commercial environment or in customer service (formal training or practical experience)
- Solution-oriented thinking and a pragmatic approach to work
- Very good German language skills, both spoken and written
- Confident PC skills; CRM experience (e.g., Salesforce) is a plus but not required
Benefits
- Structured onboarding with personal support
- Hybrid working and a cool, centrally located office in Hamburg’s HafenCity
- Deutschlandticket and company bike leasing via JobRad
- Health offerings such as fitness subsidies and massages
- Supportive team culture with short lines of communication and direct collaboration
- Company pension plan, corporate benefits and additional extras
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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