Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Customer Care Group Manager leading international customer service in a sports industry company. Focused on transforming customer journeys and enhancing support teams for a global presence.
Responsibilities
- Définir et déployer le service client international
- Développer la vision, les objectifs et les normes de qualité du service à l'échelle du groupe
- Structurer et harmoniser les processus de service client à travers les filiales et partenaires
- Superviser la mise en œuvre opérationnelle du service client à travers tous les marchés
- Diriger des projets de transformation liés à la digitalisation du service client
Requirements
- Plus de 5 ans d'expérience dans le service client ou la gestion du service client dans un contexte international
- Expérience réussie dans la structuration ou le déploiement d'une organisation de service client à l'échelle d'un groupe
- Diplôme de niveau Licence +4/5 (Affaires internationales, Gestion, Marketing ou École d'ingénieurs)
Benefits
- Professionnel anglais courant (une autre langue est un atout)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
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