Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.
About the role
- Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
Responsibilities
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Be proficient in tools such as JIRA and NetSuite
- Manage customer escalations by leveraging expertise in industry knowledge
Requirements
- Passion for working with customers and providing outstanding experiences
- Strong multitasking and organizational skills in a fast paced environment
- Desired but not required 2yrs of experience working in technical or product support
- Previous experience in working with CRM software tools
Benefits
- A fun, fast paced team that turns data into valuable information
- Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries
- Paid parental leave
- PTO
- Hybrid work environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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