Customer Service Agent assisting with cargo operations. Responsible for customer service, documentation, and communication for import operations.
About the role
- Customer Service Representative handling order management and customer inquiries for North America. Ensuring compliance and maintaining relationships within the medical device sector in Burnaby, BC.
Responsibilities
- Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA.
- Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments.
- Maintain a positive and customer centric relationship with all commercial partners, both external and internal stakeholders.
- Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis.
- Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Supply Chain, Pricing & Contracts, and the Sales teams.
- Facilitate the returned goods and credit processes related to customer product returns.
- Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain.
- Coordinate with global offices for all inter-company shipments and returns.
- Supporting the Sales Team by responding to inquiries and working through roadblocks.
Requirements
- Minimum Highschool Diploma.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of skilled data entry experience (order entry) with proven track record of accuracy.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Experience Associate engaging with customers to process transactions and recommend banking solutions effectively. Joining TD Canada Trust for delivering excellent customer experiences across services.
Technology Support Specialist providing IT support for Latham & Watkins in Houston. Responsible for desktop and remote computing issue resolution and mobility offering delivery.
Junior Operations Support Specialist supporting Operations manager in aligning business strategy and internal teams. Role involves process documentation and interdepartmental communication in a travel tech company.
Booking & Operations Specialist in Miami managing travel bookings and supporting travel partners. Passionate about creating memorable travel experiences with a strong customer service focus.
Customer Support Specialist assisting users with medical platform queries at AMBOSS. Provide support through multiple channels to enhance their experience and facilitate optimal usage.
Customer Experience Supervisor developing support for customer care teams in hybrid working environment. Leading service operations and fostering a positive team culture at Blue Ridge Communications.
Customer Service Representative providing product support for water and wastewater operators. Responding to inquiries, service issues, and assisting with product selection.
Account Support Specialist supporting Whitespace's Account Management team to enhance client service and drive innovation in digital insurance.
Customer Service Advisor ensuring effective resolution of customer issues for Southern Water. Achieving KPI targets and delivering excellent customer service across multiple channels.