Sales/Purchasing Support Specialist joining Prinova's commercial team to support order processing and customer coordination. Collaborating with various teams in a fast - paced environment.
About the role
- Kundenservice-Mitarbeiter:in bei web care LBJ GmbH mit Verantwortung für ein eigenes fachliches Thema. Sicherstellung der Qualität und Weiterentwicklung des Kundenservice durch optimierte Prozesse und Wissensmanagement.
Responsibilities
- You combine traditional customer service with subject-matter responsibility and genuine scope to shape processes.
- You work close to customers and continuously develop your area of expertise.
- You ensure quality and actively support the team in improving.
- You contribute the customer service perspective in cross-departmental coordination.
- You make day-to-day requirements visible, help design solutions, optimize processes, and drive improvements.
- You are responsible for knowledge transfer in your area, prepare processes and work instructions in a structured way, and maintain our knowledge base.
Requirements
- Several years of commercial/administrative experience
- A structured, reliable working style and the aspiration not just to complete tasks, but to understand contexts and achieve sustainable improvements
- Enjoy taking responsibility for a subject area, sharing knowledge, and actively contributing to the further development of our customer service
- Very good German language skills and the ability to communicate issues clearly and understandably
- Team spirit, friendliness, and a pragmatic "can-do" attitude
- Confident PC skills and familiarity with common tools such as Outlook and Word; experience with a CRM system (e.g., Salesforce) is a plus.
Benefits
- Structured onboarding and collegial support
- Work on a socially relevant topic
- Flexible working hours and hybrid working
- Central office in Hamburg's HafenCity
- We cover the Deutschlandticket (public transport pass) and offer bicycle leasing through JobRad
- Subsidies for fitness and massages as well as regular offerings such as yoga and other health formats
- A culture of appreciation, short decision paths, and direct exchange
- Company pension scheme, Corporate Benefits, and additional offers to support you in everyday life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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