Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.
About the role
- Friseur/Colorist providing customer service for a major cosmetics company. Handling inquiries and offering advice on hair care products to clients and salons.
Responsibilities
- Supporting the customer base and hair salons with inquiries related to hair care
- Handling inquiries by phone and in writing
- Providing comprehensive advice on hair care and coloring products
- Working with customer management (CRM) systems
- Managing complaints and claims
- Delivering high-quality customer service
Requirements
- Several years of professional experience and completed training as a hairdresser or colorist (m/f/d)
- Affinity for beauty, hair care and coloring products
- Excellent written and spoken German
- Strong verbal communication skills
- High team orientation and flexibility with working hours
Benefits
- Permanent employment contract and company pension plan
- Birthday gifts and anniversary bonuses
- Open feedback culture
- Flexible working environment
- Cultural diversity and equal opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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