Customer Service Agent at V - HEAL GmbH providing support in the banking sector. Engaging with customers via multiple channels and contributing to solutions.
About the role
- Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross-functional tasks while ensuring compliance and customer satisfaction.
Responsibilities
- Interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls
- Providing a premium customer experience during various stages of financial services contracts
- Addressing customer questions, concerns, and issues after authenticating and verifying their identity
- Engaging cross-functionally with departments such as Collections and Lease Loyalty
- Documenting customer contact using available system tools
Requirements
- High school diploma or GED
- 6-12 months customer service or financial services industry experience
- Bachelor's degree (preference)
- 6-12 months early stage (0-29 days past due) collections experience (preference)
- 6-12 months automotive industry experience (preference)
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
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