Service Delivery Manager managing a portfolio of Managed Services customers at Gentrack. Leading teams to drive customer satisfaction and operational excellence in a hybrid work environment.
About the role
- Senior Manager driving operational excellence across claims processing for Walmart Global Tech. Overseeing transition management, training development, and quality governance in Bangalore office.
Responsibilities
- Drive operational excellence across claims processing
- Lead strategic and operational enablement for the Claims Center of Excellence (CoE)
- Develop and scale training frameworks for new hires
- Champion AI fluency and automation initiatives
- Partner with operations and technology stakeholders
Requirements
- 12–15 years of experience in claims and insurance operations
- over 5 years managing large teams
- driving transition management
- stakeholder engagement
- operational excellence
- proven expertise in quality governance
- compliance frameworks
- leading AI-driven digital transformation initiatives
- Bachelor’s degree required
- MBA or equivalent advanced degree preferred
Benefits
- incentive awards for your performance
- maternity and parental leave
- PTO
- health benefits
- best-in-class benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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