Senior Litigation Case Manager providing litigation support in mortgage servicing for Newrez. Managing cases and working with legal teams to ensure compliance and recovery.
About the role
- Platform Manager at U.S. Bank driving operational management across products and ecosystems. Leading discovery and enhancement of the Banker Experience Evolution application for contact center agents.
Responsibilities
- Lead end-to-end product discovery by identifying operational problems, validating user needs, and defining clear product intent.
- Prioritize and manage incoming enhancement and new feature requests.
- Develop product intent briefs outlining customer value, ROI, OKRs, success metrics, and stakeholder alignment.
- Collaborate with cross-functional stakeholders to align business requirements, system capabilities, and operational processes.
- Testing and validation of development prior to production releases.
Requirements
- Bachelor's degree, or equivalent work experience
- Typically one or more years of related experience
- Strong product knowledge, with an emphasis on discovery and front-end product management
- Experience in visioning, strategic planning, and scope definition for new platforms or initiatives
- Ability to translate business needs into clear product requirements and processes
- Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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