Telephonic Nurse Case Manager II managing complex care needs for members. Responsibilities include assessing, coordinating, and evaluating care plans while ensuring patient access to services.
About the role
- Field Delivery Manager overseeing HVAC technicians and ensuring customer satisfaction at Johnson Controls. Managing planning, execution, and compliance with health and safety standards in the UK.
Responsibilities
- Lead your team with confidence, making sound decisions even in ambiguous situations and driving change initiatives.
- Verify and implement remedial repair quotations to maintain expected business margins.
- Ensure site-specific RAMS are completed in line with Health & Safety requirements.
- Oversee technician tools and equipment management, including PAT testing and calibration.
- Ensure adequate PPE is issued and well maintained.
- Balance commercial priorities while managing multiple tasks and projects simultaneously.
- Develop and implement effective planning and organisational strategies to meet service-level targets.
- Foster a culture of curiosity and continuous learning for both yourself and your team.
- Promote collaboration across internal teams and external partners to drive improvement and establish best practices.
- Cover Out-of-Hours and act as backup for on-call engineers.
Requirements
- Proven experience in the HVAC industry coupled with a solid working knowledge of HVAC and refrigeration systems in industrial and commercial settings.
- Previous supervisory experience; an IOSH qualification is advantageous.
- Ability to influence, manage, and collaborate with internal and external stakeholders at all levels.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical audiences.
- Proficiency in IT systems, including Word, Excel, PowerPoint, and Apple iPad systems.
Benefits
- 25 days of Holiday plus Bank Holidays & Holiday purchase scheme
- Company vehicle & IT equipment provided
- Life assurance & Pension
- Mental health support and development opportunities
- Employee referral scheme and discounts on Johnson Controls security products
- Voluntary benefit schemes, including childcare vouchers, cycle-to-work programs, eye care vouchers, and high street discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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