Resolution Specialist handling contact center operations at Walmart. Responsible for improving action plans and customer service processes in a retail environment.
About the role
- Resolution Specialist responsible for contact center duties at Walmart. Applying expertise to improve customer service and business solutions.
Responsibilities
- Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans
- Provides and supports the implementation of business solutions
- Analyzes customer issues to understand customer perspectives and communicates accordingly
- Oversees the effective implementation of daily staffing plans
- Constructs alternative approachessolutions for contact center issues based on internal and external benchmarking
Requirements
- 6 months’ experience in retail, contact center operations, or a related area
- 1 years' experience with basic computer processing/data entry software
Benefits
- health insurance
- retirement plans
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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