Resolution Specialist handling contact center operations at Walmart. Responsible for improving action plans and customer service processes in a retail environment.
About the role
- Training Vitamin Specialist providing customer service and sales support for ProCaps products. Requires high school diploma and offers a hybrid work schedule post-training.
Responsibilities
- Provide excellent customer service and sales support with a commitment to customer satisfaction
- Promote company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products
- Progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omnichannel interactions as part of the associate's day-to-day responsibility
- Educate customers on ingredients, features, benefits and use of company products
- Document customer inquiries and actions on tracking system and/or by completing logs
- Manage steady volume of calls on a daily basis and prioritize follow-through
- Identify issues and trends to improve overall customer service and productivity
- Contribute to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
- Perform other duties and responsibilities, as assigned
Requirements
- High school diploma or GED required
- Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
- Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
- Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
- Ability to make decisions and exercise good judgment in a fast-paced structured environment
- The ability to comfortably apply consultative sales techniques
- Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
- Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
- Must be a motivated self-starter who thrives in a team-oriented environment
- A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
- Ability to successfully complete ongoing training requirements
- Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
- Must be willing to work overtime or on weekends, as the workload demands
Benefits
- Excellent Medical, Dental & Vision Insurance $0 when you qualify for the Wellness Program!
- Paid Time Off, Eight (8) Company Holidays
- 401k with 4.5% match
- 100% Company Life Coverage
- 100% Short Term Disability Coverage
- Gym Membership Fee Reimbursement
- Vitamin Allowance + Discounts
- Company-Funded HS ($1,600/year)
- Cash Reward Employee Referral Program
- Pet Insurance
- Fantastic work environment that focuses on Safety, Quality, Community, and amazing people.
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