Resolution Specialist responsible for contact center duties at Walmart. Applying expertise to improve customer service and business solutions.
About the role
- Resolution Specialist handling contact center operations at Walmart. Responsible for improving action plans and customer service processes in a retail environment.
Responsibilities
- Demonstrates up-to-date expertise and applies this to the development execution and improvement of action plans by providing expert advice
- Supports the implementation of business solutions by building relationships and partnerships with key stakeholders
- Analyzes customer issues to understand customer perspectives
- Oversees contact center operations during lean staffing periods
- Implements process improvement plans by driving the improvement of existing contact center processes
- Gathers and interprets data and information in a digital environment
Requirements
- 6 months’ experience in retail, contact center operations, or a related area
- 1 years' experience with basic computer processing/data entry software
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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