HR Intern responsible for supporting HR team at BucherInvest through various administrative tasks. Gaining insights into the recruitment process and contributing effectively to the HR administration.
About the role
- HR Administrator providing support for employee lifecycle transactions at Telent. Aiding HR Helpdesk requests and ensuring compliance with SLAs in a hybrid work environment.
Responsibilities
- Provide professional, expert advice and coaching on people issues across the full employee lifecycle to those contacting the HR Helpdesk, resolving the majority of queries on first contact and ensuring service level agreements are achieved or exceeded.
- Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required – e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
- Preparation of offer letters and contracts
- Preparing letters for changes to terms and conditions
- Providing an excellent service for the resolution of requests through the HR Helpdesk across the full employee lifecycle, resolving 80% of requests at first contact
- Ensuring unique or complex queries that require specialist advice are escalated to appropriate Centre of Excellence, i.e. ER, Reward, L&D, with the customer kept updated throughout the case handover and eventual resolution
- Maintaining and organising the document of record for personnel records, ensuring complete accuracy and confidentiality.
- Preparing Thanks awards and anniversary awards emails and distributing across the business functions.
Requirements
- Strong administrative skills
- Able to exercise effective judgement, sensitivity, creativity to changing needs and situations
- Ability to establish and maintain good working relationships within the team and wider business
- Understanding of GDPR and the need for confidentiality
- Practical use of Microsoft Office applications including, Word, Advanced Excel, Intermediate PowerPoint
- CIPD Level 3 would be advantageous
- Experience of HR/customer contact centre activities or understanding of HR Shared Services model advantageous
Benefits
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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