Customer Onboarding Trainer responsible for training and development of new customers in Australia and New Zealand. Creating educational material and conducting training sessions.
About the role
- Merchant Onboarding Specialist collaborating with Sales team to assist customers in onboarding process at Volt. Collecting KYC documents and improving procedures for customer experience.
Responsibilities
- Cooperation with the sales team to guide customers through the onboarding process,
- Collection of relevant KYC documents from customers and 1st line review,
- Analysing, verifying and challenging customer documentation,
- Help to improve onboarding procedures with the Compliance team,
- Help to automate onboarding process and work closely with the Product owners,
- Support and train colleagues around the onboarding procedure.
Requirements
- You have at least 5 years of experience in a similar role, ideally in a Fintech/PSP start-up environment
- Strong written and verbal communication skills in English (additional languages are a strong plus),
- Experience with regulatory compliance for KYC and AML,
- High energy and a strong sense of ownership,
- Excellent organisational skills,
- Absolute attention to details,
- You are data-driven and are able to figure out how to automate processes,
- Team-working and a getting-things-done attitude.
Benefits
- We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals,
- During the week we mostly work remotely but for those who prefer to be in the office we arranged coworking spaces in Warsaw (Business Link Astoria) and Cracow (Loftmill),
- Every Thursday our team members meet and enjoy working together at the Puro Hotels in Cracow, Warsaw, and Gdansk. There is always an opportunity to eat lunch together and grab some drinks after hours,
- Every occasion is a good reason for celebration; we organise Christmas parties and company retreats,
- Want to brush up on your English speaking skills? We offer subsidised language classes to all team members in Poland!
- We care about Voltologists’ health, so you will be provided with a Multisport card and medical insurance by Luxmed,
- We offer paid holidays (pssst...we will give you one day off extra for your birthday),
- In addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!
- If you want to work in a company with a great, start-up atmosphere, you don’t have to look further :)
Job title
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Degree requirement
No Education Requirement
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