Customer Onboarding Trainer responsible for training and development of new customers in Australia and New Zealand. Creating educational material and conducting training sessions.
About the role
- Customer Onboarding Specialist ensuring smooth onboarding for Spanish customers at Sensorfact. Collaborating with teams to enhance customer experience and maximize technology integration.
Responsibilities
- Lead the digital onboarding process and ensure customer needs are met
- Coordinate with internal teams to resolve installation issues quickly and efficiently
- Serve as the main point of contact for customers, addressing questions and challenges
- Identify upsell and cross-sell opportunities and pass them to Account Executives
- Optimize the onboarding process based on customer feedback
- Advise customers on sensor installation and measurement best practices, tailored to their needs
Requirements
- HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
- Fluent in English and Spanish (written and spoken), Italian or French is a strong plus
- Comfortable with onboarding tools and explaining technical products
- A proactive problem solver with strong customer relationship-building skills
- Able to manage multiple customers, prioritize tasks, and meet deadlines
Benefits
- Rapid growth - you can grow with us
- Performance-based bonuses
- Employer pension contributions
- NS business card for sustainable commuting
- 500 euros for your home office setup (through Workwize)
- Exciting rewards through our employee referral program
- 27 vacation days to recharge
- Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
- Onboarding, buddy system, and mentorship
- Team-building activities, including Sales Week, outings, and company getaways
- Free Friday lunch and healthy snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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