All your core operations in one platform, powered by game changing AI.
Nory is designed to help hospitality businesses like yours control costs and boost profitability.
Ready to level up? Speak to us today.

Nory

people-operations

Nory is a comprehensive AI-powered platform designed specifically for restaurant management and operational success. It offers business intelligence, inventory and supply chain management, workforce and human resources management, alongside managed payroll services and growth funding specifically tailored for the restaurant industry. Nory provides tools to maximize margins, reduce waste, and streamline operations, while automating payroll and providing financing for restaurant growth. It serves independent brands, multi-location brands, franchise networks, and enterprise groups, aiming to ensure consistency and profitability across various venues. With a focus on AI-driven insights, Nory helps restaurants forecast sales, plan labor deployment and inventory usage, thus enhancing restaurant teams' performance.

All your core operations in one platform, powered by game changing AI.

Nory is designed to help hospitality businesses like yours control costs and boost profitability. 

Ready to level up? Speak to us today.

• Design a scalable people infrastructure by setting and overseeing a global talent strategy across all markets, ensuring hiring is disciplined, high quality, paced correctly and aligned to long term capability needs. Own and lead the international workforce strategy, building a cohesive, inclusive, engaged and high performance team across all geographies.
• Design and evolve the organisational structure to support international expansion, including US market entry.
• Provide executive partnership by acting as a strategic adviser and challenger to the Board, Founder and SLT, ensuring clear, data-driven visibility of workforce strategy, organisational health and talent risk to enable informed decision-making.
• Coach and challenge senior leaders across all levels to develop leadership capability and succession depth across critical roles.
• Embed a performance framework that drives measurable outcomes, accountability and a high-performance culture where high standards are consistent, and underperformance is addressed decisively.
• Attract top talent by building a compelling employer brand and designing a competitive and commercially aligned total rewards strategy across markets.
• Ensure compliance with employment law and regulations across jurisdictions. Define and steward our culture and values, ensuring alignment, consistency and behavioural clarity across all markets.
• Build and scale robust people operations infrastructure, systems and governance to support efficient, data-driven international growth.
• Mentor and lead the Head of People and wider people team.

VP People – Talent

VP People & Talent leading global talent strategy for a fast-growing hospitality technology company. Designing scalable infrastructure and driving performance for international expansion.

onboarding-specialist

• Lead SMB onboardings: Own the full customer journey from post-sales through getting customers active on Nory, owning Hypercare and managing graduation to Customer Success & Support.
• Drive adoption and value: Understand customer goals, educate on best practice, and ensure onboarding projects set clients up for long-term success.
• Manage projects end-to-end: Apply strong project management skills to coordinate workstreams, manage timelines, and ensure a smooth, high-quality customer experience.
• Contribute to playbooks: Help develop and refine onboarding SOPs and documentation to scale the SMB onboarding function.
• Collaborate cross-functionally: Work with Sales, CS, and Product to close gaps, streamline handovers, and remove blockers.
• Voice of the customer: Gather and surface customer insights to inform product improvements and SMB onboarding strategy.

Onboarding Manager – SMB

Onboarding Manager leading customer onboarding for Nory, a restaurant management system startup. Collaborating across teams to ensure seamless onboarding for SMB customers.

• You’ll lead onboarding for our key Enterprise customers, leveraging strategy & best practice, as well as a world class approach to project and stakeholder management. 
• Bringing everything together to deliver world class outcomes, minimising time to value & ensuring successful long term adoption for your clients.
• You’ll play a key role in defining and iterating on our Enterprise onboarding approach, as well as working closely with our Customer Success, Sales, Product, and Onboarding teams to drive overall improvements and long term success.
• Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
• Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
• Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function.
• Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
• Surface insights that shape our product roadmap and help us better serve our most complex customers.

Enterprise Onboarding Manager

Leading Enterprise onboarding for key customers of Nory, a restaurant management system leveraging real-time data and AI. Collaborating with Customer Success, Sales, and Product teams for improved outcomes.

customer-success-manager

• Manage a portfolio of 30-50 MM customers across EMEA
• Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty
• Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value, ensuring every one of your customers gets the maximum from Nory
• Developing Champions at all levels in your accounts
• Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum
• Build and refine standard operating procedures (SOPs) to help MM customers get the most out of Nory
• Monitor customer health and product usage to spot risks and upsell opportunities early
• Build scalable processes for onboarding, engagement, renewals, and upsells

Senior Customer Success Manager – Mid-Market

Senior Customer Success Manager managing a portfolio of mid-market customers across EMEA for restaurant management system Nory. Driving retention, growth, and customer satisfaction in hospitality tech.

• Lead mid-market onboardings: Manage the full customer journey from pre-sales through to rollout, and handover to Customer Success & Support.
• Ensure successful adoption: Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
• Deliver world class projects: Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Develop scalable playbooks: Formalise SOPs and create documentation that allows us to grow our mid-market onboarding function.
• Improve cross-functional coordination: Partner closely with internal teams to streamline handovers, eliminate blockers, and close gaps between Sales and CS.
• Voice of the customer: Surface insights that shape our product roadmap and help us better serve our most complex customers.

Senior Onboarding Manager – Mid-Market

Onboarding Manager at Nory managing mid-market customer implementations. Driving successful adoptions while collaborating across Customer Success, Sales, Product, and Onboarding teams in a hybrid role.

• Own our Scaled SMB customers globally; ensuring retention at scale
• Use data to build & execute strategies; drive platform adoption, value realisation, customer advocacy, satisfaction, and long-term loyalty
• Implement scalable processes & systems which enable the delivery of your strategies, ensuring every one of your customers gets the maximum from Nory
• Monitor portfolio health and product usage to spot risks and enable proactive intervention
• Partner closely with Marketing to drive engagement at scale, developing communities & Champions across the portfolio
• Partner closely with Product and Operations to be the voice of the customer and drive improvements which complement your approach, ensuring customers understand the value they are getting

Scaled Customer Success Manager

Scaled Customer Success Manager driving SMB customer retention. Lead strategies and processes for customer success at Nory to maximize value realization and platform adoption.

• Manage the full customer journey from pre-sales through to rollout.
• Understanding customer strategy, educating on best practice and ensuring that projects are delivered in a way that enables long term product adoption and success.
• Ensure world class project & stakeholder management, minimising time to value and ensuring fantastic customer experience.
• Manage a portfolio of 40-60 SMB & MM customers across US.
• Own expansion and renewals for your portfolio - hitting and exceeding NRR goals, driving customer advocacy, satisfaction, and long-term loyalty.
• Build success plans aligned to your customers strategy, delivering, driving & clearly articulating value.
• Act as the primary point of contact for your accounts – quickly resolving issues, ensuring high satisfaction, and maintaining momentum.
• Build and refine standard operating procedures (SOPs) to help your customers get the most out of Nory.
• Monitor customer health and product usage to spot risks and upsell opportunities early.
• Build scalable processes for onboarding, engagement, renewals, and upsells.
• Partner with Product and Ops to be the voice of the customer and drive improvements.

Founding Customer Success Manager

Customer Success Manager leading Nory's US expansion in hospitality tech. Driving customer retention and growth for SMB and Mid-market customers.

• Coordinate key moments across the employee lifecycle - from onboarding to offboarding - including IT and equipment setup, travel bookings, and maintaining accurate records.
• Own the vibe of our Dublin office - ensuring it’s well-stocked, welcoming, and energising.
• Support the Talent team by scheduling interviews, managing onsite logistics in Dublin, and ensuring a smooth, thoughtful candidate experience from first touchpoint to offer.
• Help streamline how we work - identifying opportunities to improve and automate People Ops processes.

People Operations Coordinator

People Operations Coordinator responsible for employee lifecycle management and office culture at Nory, a restaurant management system company.

All your core operations in one platform, powered by game changing AI. Nory is designed to help hospitality businesses like yours control costs and boost profitability. Ready to level up? Speak to us today.

Nory

About the company

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8 jobs found

VP People – Talent

Nory

Onboarding Manager – SMB

Nory

Enterprise Onboarding Manager

Nory

Senior Customer Success Manager – Mid-Market

Nory

Senior Onboarding Manager – Mid-Market

Nory

Scaled Customer Success Manager

Nory

Founding Customer Success Manager

Nory

People Operations Coordinator

Nory